Warranty Terms


All products sold on vso.com.tr are covered by a 2-year warranty with Nexus Diyafon Akilli Ev Sistemleri Ic ve Dis Ticaret Anonim Sirketi assurance.

Defects of the products you purchased due to material and workmanship faults are repaired by the authorized service free of charge for 2 years. In order for this process to progress faster, we recommend that authorized services be preferred first.

If you want the necessary procedures for product repair to be carried out by us, you can contact us on +90 212 909 8 876 or you can send a notification e-mail to [email protected] address.Cargo costs for products returned using the Right of Withdrawal belong to the customer.

For the return of defective goods, our customers can send the product with counter-payment if they send it with domestic cargo company with which we have an agreement.

For shipments with other shipping companies, the shipping fee shall be covered by the customer. In case of returning via a different cargo company, the cargo fee will be deducted from the amount to be refunded.


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